Greylin accepts VISA, MASTERCARD and AMERICAN EXPRESS. We will not bill your credit card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution).
Greylin reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone..
All orders will be processed in 1 to 3 business days after payment is received. Packages that are processed will be picked up by shipping carriers (UPS, US Postal Service) and takes 5 to 10 days to deliver depending on your location. Please allow some delays during holidays and after long weekends.
We do ship internationally. Please contact email@example.com with your order for a custom shipping quote and we will get back to you shortly.
Please note: we are NOT responsible for any other additional duties, taxes, or fees applied when shipping internationally. Additional import charges are the responsibility of the buyer because we have no control over these charges and cannot determine what they may be.
Sales Tax will be applied on orders shipped in California. Sales tax does not apply to orders shipped to addresses in other states.
Orders are processed and delivered Monday through Friday, excluding holidays. Orders placed after 2pm PST will be processed and shipped the following business day. Please understand there may be unanticipated delays due to inclement weather.
If you provided a valid e-mail address during the Checkout process, you will receive two e-mails after your order is placed. The first confirms the details of your order. The second e-mail notifies you your order has shipped, and also contains your shopgreylin.com order tracking number.
Once your order has been placed, we are unable to modify it. If you have not yet received a shipping confirmation, please contact customer service immediately at firstname.lastname@example.org to cancel your order.
While we make every effort to maintain a live stream inventory, occasionally we may run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation e-mail.
Upon shipment of your order, we will send an Out of Stock Notification via email explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future.
If you did not receive an Out of Stock Notification and your shipment does not contain all items ordered please contact Customer Service immediately.
If your order was not marked as Out of Stock (OOS) an investigation may need to be placed to track the package and check for delivery problems. Please contact Customer Service to start this investigation.
**DO NOT throw away your box; the shipping company may need to see it for the investigation.