Refund policy

To make a return, enter our Return Portal

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need your order confirmation and tracking number. Items that do not meet these conditions may be rejected and returned to the customer.

Refund Eligibility

To receive a refund to your original payment method, you must submit your return request within 15 days of receiving your order. Once your return request is approved and a return label is issued, we must receive your return package within 10 days of receiving the return label.

Return requests submitted after the 15-day refund window, but within 30 days of delivery, are eligible for store credit only. For store credit returns, we must also receive the return package within 10 days of receiving the return label.

Any return or exchange request submitted more than 30 days after delivery will be automatically rejected. No exceptions will be made.

Returns received after the applicable deadlines will be refused and returned to the sender.

Sale items may only be returned for store credit or exchanged. Items marked as final sale may not be returned.

For U.S. orders, choosing Redo Free Return Shipping ensures your return shipping costs are covered for that order. If you opt not to purchase Redo Free Return Shipping, you will be responsible for paying your own return shipping label.

International customers are responsible for return shipping fees. 

You can always contact us for any return questions at support@shopgreylin.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Merchandise must be unworn. unwashed, undamaged, unaltered, and with tags and original packaging. Please be careful not to stain the garment with makeup or deodorant.

We only accept returns for orders placed directly with us, not those purchased through other retailers. 

All beauty products (skincare, beauty, hair) are final sale. They cannot be returned or exchanged, even if unopened.

Unfortunately, we cannot accept returns on items marked as final sale or gift cards. During promotions, all sale items will be considered final sale.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Free exchanges are only valid within the U.S.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be refunded on your original payment method within 7 business days. All shipping costs and taxes are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund, too.